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Still unclear why central dispatch services went out across Michigan

Calling 911 from smartphone
Getty Images

911 dispatch services were down across Michigan Tuesday afternoon. At around 7:00 p.m., the Michigan Department of Emergency Management and Homeland Security told WCMU that service had been restored at all locations.

The outages ranged from as far south as Calhoun County, near the Ohio border, to Delta County in the upper peninsula. The issues were sporadic throughout the state and the state didn't experience a total blackout of 911 services.

Several counties in mid-Michigan and the norther lower peninsula also experienced issues with receiving 911 calls, including Midland, Gladwin, Newaygo, Grand Traverse and Lapeer Counties

"At this point, we don’t know what caused the problem, we’re looking into it. Everything is being investigated but the focus right now is getting everything back online," said Lauren Thompson, public information officer for the Michigan Department of Emergency Management and Homeland Security.

WCMU independently confirmed at least 11 counties across the state were without 911 services for roughly two hours.

Thompson said Michigan doesn’t have a statewide 911 dispatch system, rather it’s localized.

If your county is still experiencing outages and you need help, dispatch services are instructing residents to call the non-emergency dispatch lines or to seek help at a local police or fire station.

This story was updated Wednesday, Jan. 11, at 9:50 a.m.

Rick joined WCMU as a general assignment reporter in March 2022.