Ingham County’s 911 Central Dispatch is upgrading its system to make it easier for first responders to locate a caller during a crisis.
When a person calls 911 in Ingham County, the central dispatch system will now be utilizing Rapid SOS. It’s software that allows emergency responders to pinpoint the exact location of the caller.
Central Dispatch Director Barb Davidson says this will help responders provide support faster than ever before. “The caller location information we're able to get is a little a little it's a lot better than some of the information we can get from the cell phone providers. And anytime seconds can save life in an emergency response,” she says.
Davidson says callers can also provide more information to a responder by setting up a medical ID on their phone.