The days of taking a number at the Secretary of State’s office are over.
Due to the coronavirus pandemic, offices have gone to an appointment-only system.
Jocelyn Benson says the people of Michigan have spoken and there’s no plan to go back to the old system.
“So we're going to listen to the people on this," said Benson. "It's clear they do not want us to go backwards the old way of doing things where on any given day, you could spend hours waiting for a basic transaction in any given branch office.”
Benson says the state has been averaging about 350-thousand appointments per month. There are plans to expand that capacity by 10-percent per month in the near future.
The Secretary of State called upon the Republican-led legislature to provide money for upgrades to outdated equipment and procedures.