Hospital Lockdowns Can Leave Patients' Loved Ones Locked Out

Jul 13, 2018
Originally published on July 16, 2018 12:56 pm

On the afternoon of Feb. 14, Fawn Patterson got a call from her daughter telling her to come to the hospital.

Amanda Ray Carrillo was pregnant with her fifth child, and she was bleeding. She'd been admitted to Broward Health Medical Center in Ft. Lauderdale the day before but hadn't gotten answers yet about what was wrong. She wanted her mom to be there when the doctor came to explain.

When Patterson got to the hospital, there was a security guard blocking the door. The facility was on lockdown after receiving several victims from Marjory Stoneman Douglas High School. Earlier that day, a gunman had opened fire at the school — killing 17 people and injuring another 17.

"I have a daughter up there who is seven months pregnant, bleeding, and I can't get in to see her," Patterson said that afternoon, as she lingered on the sidewalk outside the emergency room. "If there's somebody up there that's worse off, and a family member would like to see them before something happens, nobody can get in."

Patterson was one of dozens of family members and friends waiting outside the hospital to see loved ones who were being treated for medical concerns unrelated to the school shooting. At one point, hospital officials said the lockdown would be in place all night — although they ultimately lifted it after five hours.

Better control

Hospital administrators in Broward County — and around the country — said enhanced security protocols like lockdowns are standard when victims of violence are being treated. They argued it's necessary to keep all patients and staff safe.

"In a time of crisis like this, it's better to have control over the situation," Dr. Louis Yogel, who was the chief of medical staff at the Ft. Lauderdale hospital, told reporters gathered there the night of the shooting. "You have better control when you control who is coming in and who is coming out."

But hospital administrators recognize the indirect consequences of mass shootings — the far-reaching ripple effects on an entire community — like the distress people experience when they're separated from sick loved ones during a lockdown.

"It's a real problem," said Alan Butler, president-elect of the International Association for Healthcare Security and Safety.

"When you shut down access to a hospital, the people that you're keeping out are in this heightened emotional state," Butler said. "It's not uncommon for people to yell and be frustrated. We've seen scuffles in the parking lot."

They're trying to fix it.

Butler said hospitals around the country compare notes, reassessing their disaster response plans, after every mass shooting. That was especially true after a sniper killed 58 people and injured hundreds more at a country music festival in Las Vegas last October. People showed up at the city's hospitals not only in ambulances but also in cars and on foot. Some of the medical centers were not used to treating victims of severe trauma.

One thing hospitals are considering is whether they're too aggressive about lockdowns, said Butler, who has been in the health care security business for two decades.

"Sometimes, we stay in these elevated lockdown stages longer than we need to," he said.

Hospitals are also lining up extra staff who they can call in specifically to deal with crowds: the people who are there because of an emergency and the visitors who would've been there anyway.

Still, hospital security experts defend lockdowns as an important precautionary measure.

As painful as lockdowns can be for family members, "our first and foremost responsibility is treating the patients, and that overrides everything," said Bryan Margeson, corporate security manager for Orlando Health. His private hospital chain treated victims of the Pulse nightclub shooting in June 2016.

Margeson said when a mass casualty incident is the result of violence, hospital administrators worry about worst-case scenarios — such as a suspect coming to the hospital to further harm victims, someone trying to retaliate against a perpetrator or big crowds of people rushing emergency rooms.

So when there's a crisis at his hospitals, security guards patrol the entrances, questioning people about why they need to come in. If they're not there for medical care, they're not a high priority.

The emotional costs

On Feb. 14, the day of the Parkland shooting, Fawn Patterson sat on a concrete block in the Fort Lauderdale hospital's parking lot. She was there with two other women who were also hoping to get in.

Joedonna Harrison and Shoshanna Campbell were there to see a close friend and coworker who was suffering from cancer. Their friend had been told she didn't have much longer to live.

"We grew up together," Harrison said of her friend, whose name she chose not to share. "She been there for me from day one. ... I come every day to see her."

Campbell said she worried what might happen if she had to come back the next day.

"If I don't get to see her today, I don't know if I'm gonna get to see her," she said.

The lockdown began at around 4 p.m. A few hours into it, tensions were running high, and people were crowding the entrance of the emergency room trying to persuade staff to let them inside the hospital.

"I have no words. I'm just lost," said Porcha McIntosh. She lives in New York but had been in South Florida visiting family when she gave birth prematurely on Dec. 29. Her newborn son, Calieb, was suffering from choanal atresia, which means his nasal passages weren't fully developed.

She wouldn't budge from the door, in a near state of panic.

"Anything that happens ... I have no way of knowing," she said. Her phone was dying.

Ultimately, McIntosh was escorted into the hospital by a staff member and spent the night there with her son. He was released from the hospital about three months after his birth. Recently, she said he was doing better but was still breathing with a tube in his throat.

By the time the lockdown lifted at 9 p.m. on Feb. 14, Fawn Patterson had already gone home.

Amanda Ray Carrillo's complications with her pregnancy turned out to be not too serious. She was treated and released from the hospital the day after the shooting.

Two months later, she was back — to have her fifth child. Amaya Gonzalez was born on April 16 — eight pounds, 13 ounces, and 21 inches long.

"She's beautiful. She's a perfect little girl," Carrillo said in her hospital room a few hours after the birth. "We're so excited."

This time, her mom was by her bedside.

Copyright 2018 WLRN 91.3 FM. To see more, visit WLRN 91.3 FM.

NOEL KING, HOST:

Schools around the country are thinking hard about security after recent deadly school shootings in Florida and Texas. They're trying to strike a balance; keep their students safe without creating too much stress or disruption or making schools feel like prisons. But it's not just schools. Hospitals are actually looking at the same thing. Jessica Bakeman from member station WLRN has the story.

JESSICA BAKEMAN, BYLINE: On the afternoon of February 14, Fawn Patterson got a call from her daughter telling her to come to the hospital.

UNIDENTIFIED PERSON: Ma'am, we're on lockdown, so nobody comes in.

BAKEMAN: When Patterson got to Broward Health Medical Center in Fort Lauderdale, a security guard was blocking the door.

FAWN PATTERSON: I have a daughter up there that's seven months pregnant, bleeding, and I can't get in to see her.

BAKEMAN: Doctors there were treating seven people who'd been shot at Marjory Stoneman Douglas High School in Parkland, and the hospital was on lockdown. Only staff, people with medical emergencies and family members of the shooting victims were allowed in. Patterson was one of dozens of people who waited five hours on the sidewalk outside the emergency room.

PATTERSON: Very frustrated, very angry and very upset.

(SOUNDBITE OF ARCHIVED RECORDING)

LOUIS YOGEL: A lockdown is simply a security measure for the protection of the victims, their family, as well as the physicians and staff.

BAKEMAN: Dr. Louis Yogel, chief of medical staff, addressed the media outside the hospital that night. The people in charge of hospital security here and around the country say a lockdown is standard and necessary to keep all patients safe when treating victims of a violent incident.

(SOUNDBITE OF ARCHIVED RECORDING)

YOGEL: In a time of crisis like this, it's better to have control.

BAKEMAN: But hospital administrators recognize the indirect consequences of mass shootings, like the distress people experience when they're separated from sick loved ones during a lockdown. They're trying to fix it.

ALAN BUTLER: When you shut down access to a hospital, the people that you're keeping out are in this heightened emotional state. It's a real problem.

BAKEMAN: Alan Butler is president-elect of the International Association for Healthcare Security and Safety, and he's been in the hospital security business for two decades. He says hospitals around the country compare notes, reassessing their disaster response plans after every mass shooting. One thing they're considering is whether they're too aggressive about lockdowns.

BUTLER: Sometimes we stay in these elevated lockdown stages longer than we need to.

BAKEMAN: They're also lining up extra staff who they can call in specifically to deal with crowds - the people who are there because of a shooting and the visitors who would've been there anyway.

BUTLER: The bar around safety has been raised, and the concerns are higher than they've ever been.

BAKEMAN: When a mass casualty incident is the result of violence, hospital administrators consider worst-case scenarios, like a shooting suspect coming to the hospital to further harm the victims, someone trying to retaliate against the perpetrator, or dozens of people rushing the hospital in a panic.

BRYAN MARGESON: Being in a posture of prevention is just the best way to do business.

BAKEMAN: Bryan Margeson is corporate security manager for Orlando Health, a private hospital chain that treated victims of the Pulse nightclub shooting two years ago. He says, as painful as lockdowns are for family members...

MARGESON: Our first and foremost responsibility is treating the patients, and that overrides everything.

BAKEMAN: The night of the Parkland shooting, Fawn Patterson ended up going home without getting to see her pregnant daughter, but everything turned out OK for her family. Amanda Ray Carrillo was treated for the bleeding and released from the hospital the next day. And on April 16...

(SOUNDBITE OF BABY CRYING)

BAKEMAN: ...She welcomed her fifth child, Amaya Gonzalez.

AMANDA RAY CARRILLO: She's beautiful. She's a perfect little girl.

BAKEMAN: When Carrillo was back in that same hospital two months after the shooting for her daughter's birth, her mom was by her bedside.

PATTERSON: Wow. She's got some fingernails.

CARRILLO: Hey, baby.

BAKEMAN: For NPR News, I'm Jessica Bakeman in Fort Lauderdale. Transcript provided by NPR, Copyright NPR.